Basil Mizrahi Prosthodontics Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

The practice had a governance system that included policies and procedures, which were accessible to staff and were reviewed on a regular basis.

Systems and processes were in place, and the inspection did not highlight significant issues or omissions. Areas requiring improvement were acted on immediately.

Staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations.

There were effective processes for identifying and managing risks, investigating incidents and accidents. The process for receiving and acting on safety alerts such as those from Medicine and healthcare products Regulatory Agency needed formalising.

The systems and processes for learning and quality assurance should be improved to ensure audits in particular, radiograph, infection prevention and control, antimicrobial and record keeping were completed in line with recognised guidance.

Concerns and complaints were responded to appropriately, and outcomes were discussed to share learning and for improvement.

We noted that there were approaches to providing person centred care. For example, the consultation process facilitated for patients to fully understand their current dental health, detailed discussion of their concerns and goals by exploring realistic treatment options encompassed with honest timeframes.

A small team- staff had clear responsibilities, and systems of accountability to support good governance.

Staff feedback was obtained through meetings and day to day informal discussions. They were encouraged to offer suggestions for improvements to the service, and they said these were listened to and acted upon, where appropriate.

Feedback from patients, the public and external partners was collected to which the practice responded. For example, we saw that the practice provided tailored response to letters and emails of compliments received into the practice.

The practice had taken steps to improve environmental sustainability. For example, dentists could refer patients to the practice using the online platform via their practice website.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.