You are here

Inspection Summary


Overall summary & rating

Good

Updated 20 October 2018

The inspection took place between 1 to 3 October 2018 and was announced. At the last inspection we rated the service overall as ‘Good.’ At this inspection we found the service remained Good.

There was a registered manager in post, who was also the owner and provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service provides care at home to older adults and younger adults living with a range of health conditions and needs; to live independently in their own homes within the Ilkeston, Kirk Hallam and Long Eaton area. At the time of our inspection, 102 people were receiving personal care as part of their care package.

People felt the staff cared for them in a way which maintained their safety and reduced any avoidable risks. These included the risks from infection or any possible harm. There was consistant staff who provided people with the care calls they had requested. All the staff had received the correct employment checks before commencing their role.

Information was provided in a format which supported people’s individual communication needs. Caring relationships had been established which enabled staff to understand and promote people’s individual needs or independence.

Some people had support with their medicines and this was provided by staff who had received the relevant training. Other training was available to support routine areas of care of more specific areas identified as a need by the staff.

When people required support with their meals this was done with the person taking control of their choices, so that they could benefit from a balanced diet. When support was required with health care needs, this was provided and all the required information was available during and after office hours.

People had been involved in the development of their care and received a review of their care needs. If they required any changes these had been made. Some people had support with their hobbies and interests or going out socially.

People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People had reflected that they were respected and their dignity was maintained when they received care.

The provider completed a range of audits and quality checks to drive improvements. In addition, they carried out an annual care survey so that people could pass comments on the care they received. The provider had displayed their rating at the office and on the website. They had also completed notifications when events had occurred. Staff felt supported by the provider in their roles. Any complaints had been addressed and actions taken to reduce the possibility of any reoccurrence.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 20 October 2018

The service remains Good

Effective

Good

Updated 20 October 2018

The service remains Good

Caring

Good

Updated 20 October 2018

The service remains Good

Responsive

Good

Updated 20 October 2018

The service remains Good

Well-led

Good

Updated 20 October 2018

The service remains Good