Archived: Roman Caring Services Limited

Roman Caring Services Limited is a domiciliary care agency that was providing support to five people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

We identified some inconsistencies and gaps in some records. The provider had an action plan in place to address these issues.

We made a recommendation about the quality assurance of records.

The provider completed regular quality checks and where actions were identified these were addressed to bring about improvements.

People felt the care they received was safe. Sufficient numbers of staff were employed to meet people's needs and provide safe care. Risks to people had been assessed and action taken to mitigate them. Staff administered medicines to people on time and records were maintained. Staff had sufficient supplies of personal protective equipment (PPE) and people confirmed staff wore face masks at all times.

People's needs had been assessed and planned in consultation with people and their relatives. Staff received training to carry out the care and support people needed and felt supported in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by regular staff who people and their relatives were happy with. Their comments included, “They are confident and have lots of common sense; makes life easier." "They are helpful. They have never not turned up" and "They have caring staff and I have a good repartee with them."

The provider contacted people regularly to review their care and to ensure they were happy with the support they received. People knew who to contact if they had any concerns and felt confident any complaints would be taken seriously. One person told us, "I've got a phone number, I would ring that number if I had any concerns. I'm sure they would deal with any complaints."

People and their relatives felt the service was well run and the provider was open and transparent. Staff told us they enjoyed working for the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 May 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.