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Inspection Summary

Overall summary & rating


Updated 25 September 2021

Heathcotes (The Ark) is a residential care home that provides accommodation and personal care to a maximum of seven younger adults with a learning disability, some of whom may also have needs associated autism. Seven people were living in the home at the time of the inspection.

People’s experience of using this service and what we found

People were happy with the care they received, they felt safe and well looked after. The provider safeguarded people from abuse. Staff recognised and reported concerns. Relevant risk assessments were completed. Accidents and incidents were monitored to identify and address trends and reduce risk. There were enough staff on duty who were provided with the appropriate training and support to enable them to carry out their roles effectively.

People received care and support that was developed to meet their individual needs as reflected in their care plans.

People were supported to have their medicines safely.

People's communication preferences were supported, and they made their own decisions. People spent their time doing the things they enjoyed, which maximised their time spent in the local community.

People felt consulted about their wishes and they knew how to make a complaint if they wished to.

People had access to health care and support from other health and social care professionals, which ensured good health outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A system was in place which was used to monitor the quality and safety of the service. The registered manager carried out regular checks and analysis of incidents to ensure learning from events was shared with staff and actioned appropriately.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

The model of care and setting maximised people’s choice, control and independence. People’s dignity, privacy and human rights were promoted. The ethos, values, attitudes and behaviours of care staff ensured people using the service led confident and inclusive lives.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 9 August 2019 and this was their first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 September 2021

The service was safe.

Details are in our safe findings below.



Updated 25 September 2021

The service was effective.

Details are in our effective findings below.



Updated 25 September 2021

The service was caring.

Details are in our caring findings below.



Updated 25 September 2021

The service was responsive.

Details are in our responsive findings below.



Updated 25 September 2021

The service was well-led.

Details are in our well-Led findings below.