Archived: Purple Balm Truro

We spoke with three people who received a service. Comments made by the people were very positive and one person said that they were "absolutely satisfied with the agency" another person said "I am very pleased because the staff were very caring and helpful and I couldn't manage without them".

We spoke with the manager, administrator, two members of staff and one prospective staff member who was successful in obtaining a position with the agency. Comments made were "I am very happy working here", "I am supported by the manager to do my job well". Positive comments were made about the thorough interview that took place. Staff told us that they were familiar with the safeguarding procedures and had acted as trained when safeguarding issues had been identified.

Records kept in staff personnel files showed us all appropriate pre-employment checks were carried out. This meant people were protected by an effective recruitment process.

People experienced care, treatment and support that met their needs and protected their rights.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were cared for and supported by, suitably qualified, skilled and experienced staff.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.