The Hollies Rest Home

The Hollies Rest Home is a residential care home providing personal care to up to 23 people. The service provides support to older people, including those living with dementia. At the time of our inspection there were 19 people using the service.

The Hollies Rest Home is a large adapted house, with 4 floors and lift access to all floors. There were communal lounges and a dining room located on the ground floor. People also had access to a private and enclosed rear garden.

People’s experience of using this service and what we found

Whilst accidents and incidents were analysed to ensure the home had an accurate picture of safety at any given time, we have made a recommendation about recording further detail in the analysis.

Whilst we were assured people were supported to take their medicines in a safe way, we have made a recommendation that PRN (as and when required medicines) protocols are put into place to help further guide staff.

Whist we were assured people received the care and support they required, care records did not always best evidence this. We have made a recommendation about the importance of maintaining contemporaneous records in relation to people’s food and fluid intake.

We were assured people received care and support based on their needs, however, care plans required further detail to provide robust guidance for staff. We have made a recommendation about updating people’s care plans.

Risks to people's health, safety and well-being were assessed. Staff had access to information about how to manage people's identified risks and support them in a safe way.

Safeguarding processes were in place to help ensure people were protected from the risk of harm.

Staff were recruited safely and there was enough staff on duty to meet people’s needs in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice and were followed by the provider in line with the Mental Capacity Act.

People were supported by staff who were familiar with them and their needs and preferences. People told us staff were kind, caring and treated them with respect. The home had a relaxed, calm and ‘family’ feel.

Staff spoke positively about the support provided by the management team and were keen to tell us how much they enjoyed working at The Hollies Rest Home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 May 2019, and this is the first inspection.

The last rating for the service under the previous legal entity was good, published on 19 October 2016.

Why we inspected

We carried out this inspection to award the service with a rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

We found the following examples of good practice.

• The service had responded well to the changing threat of coronavirus. Good liaison with statutory bodies had equipped the manager and staff with the latest knowledge so that people were receiving appropriate protection and support.

• We noted the regular contact and updates given to relatives via email so that they could keep up to date with events in the home.

• Management support was good, and infection control audits were carried out to helped ensure safe standards were maintained.

• The provider had liaised well with external agencies for support.