Hearts at Home Homecare Limited Cambridgeshire

Hearts at Home HomeCare Limited is a domiciliary care agency providing personal care to people in their own home.

There were nine people being supported at the time of the inspection.

People’s experience of using this service and what we found

People and their relatives told us communication with staff and the registered manager was good.

People were supported safely and treated with kindness and respect. People were supported consistently by the same staff who completed appropriate training to support their needs. People’s medicines were managed safely.

People confirmed their needs and preferences were assessed before care was provided. They felt listened to and confirmed they received their support at a time they wanted.

Staff understood the importance of promoting choice and personalised care. Staff supported people to remain as independent as possible. People felt staff were helpful and went over and above to support them. Where required, staff supported people with their nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 May 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Hearts at Homecare Limited provides care and support to people in their own homes. At the time of the inspection there were nine people using the service.

People’s experience of using this service and what we found

The person that we spoke with made very favourable comments about the care and support they were receiving and how the service was managed. People told us that having care staff visit helped them to feel safe and secure. Risk assessments had been completed to help ensure that action was taken to keep people safe. Staff undertook people’s care call visits on time, stayed the correct amount of time and asked if there was anything else they could do before leaving. People received their medication as prescribed. There were systems in place to record, monitor and learn from accidents and incidents.

Staff were aware of the extra precautions to take to reduce risks regarding the COVID-19 Pandemic.

People, relatives and staff told us the service had strong leadership and an open and supportive culture. The service identified areas for improvement so that people received a good service.

For more details, please see the full report for Hearts At Home HomeCare Limited which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 May 2019 and this is the first inspection. As we have only inspected two key questions this has not resulted in a rating.

Why we inspected

The inspection was prompted in part due to concerns received about staffing. As a result, we undertook a focused inspection to review the key questions of Safe and Well-led. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.