Archived: Northcott House Residential Care and Nursing Home Also known as 1-684385445

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. There was a staff benefits scheme in place and the management team gave examples of how they supported staff welfare. For example, the registered manager explained how they supported overseas staff to have time to travel to see family. They said, “We put a lot of positive praise on the group chat, we went out at Christmas, and we've got a summer gathering coming up.”

Staff were positive and felt supported to carry out their roles. Staff told us the staff team, including the management team were “friendly” and “approachable” and “We can call [registered manager] about anything, even if it’s the middle of the night.” Staff told us they were encouraged and supported to develop professionally. One staff member said, “I am currently on my induction to be a team leader. I am getting good training from my seniors, and I hope I will do well in my role.”