• Care Home
  • Care home

Chawley Grove

Overall: Good read more about inspection ratings

Cumnor Hill, Oxford, OX2 9PJ (01865) 957650

Provided and run by:
Hamberley Care 2 Limited

Latest inspection summary

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Background to this inspection

Updated 27 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Chawley Grove is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced. Inspection activity started on 26 April 2021 and ended on 4 May 2021. We visited the service location on 28 April 2021.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We looked at notifications received from the provider. A notification is information about important events which the provider is required to tell us about by law. This ensured we were addressing any areas of concern. We received feedback from five relatives about their experience of the care provided. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service. We looked around the home and observed the way staff interacted with people. We looked at three people’s care records and three medicine administration records (MAR). We spoke with eight members of staff including the registered manager, clinical lead, a nurse, homemakers, the chef and a Wellbeing and Lifestyle Coach. We looked at five recruitment and training records and quality assurance records.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We received feedback from two healthcare professionals. We also corresponded with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Overall inspection


Updated 27 May 2021

About the service

Chawley Grove is a residential care home providing personal and nursing care in an adapted building across three floors. At the time of the inspection 16 people aged 65 and over were living at the service and only occupying the ground floor. The service can support up to 70 people.

People’s experience of using this service and what we found

People living at Chawley Grove received safe care from skilled and knowledgeable staff. Staff knew how to identify and report any concerns. The provider had safe recruitment and selection processes in place which incorporated their values.

Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely, and people received their medicines as prescribed.

People and relatives told us staff were caring. The provider had developed a ‘homemaker’ model which allowed staff to be universal workers enabling people to receive good care from staff who knew them well. Staff did all they could to promote people’s independence and we saw examples of this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a particularly good understanding of when the principles of the Mental Capacity Act should be applied. People were supported to meet their nutritional needs and complimented the food at the home.

The home was well-led by a registered manager who was committed to improving people’s quality of life. The service had a clear management and staffing structure in place and staff worked well as a team. The provider had effective quality assurance systems in place that included the use of technology to monitor the quality and safety of the service. Staff worked well with external social and health care professionals.

Rating at last inspection

This service was registered with us on 9 May 2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk