We carried out a review of the data available to us about SureCare Leicester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SureCare Leicester, you can give feedback on this service.
SureCare Leicester is a domiciliary care service. The service provides care and support to people living in their own homes in the community.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 20 people were receiving personal care.
People’s experience of using this service and what we found
People and relatives expressed they were pleased with the care and support they received from the service. They all commented they received support from a core group of staff, who provided people with individual support in line with their assessed needs and preferences.
Risks to people's safety were assessed and people were protected against avoidable harm, abuse, neglect and discrimination.
People received support from staff that were suitably recruited. Staff received induction training and on-going refresher training to keep their knowledge and skills up to date. Where the provider took the responsibility, people were supported with their medicine’s by staff that had received training on medicines administration and had their competency to safely administer medicines assessed.
People felt reassured and safe as staff followed government guidance on COVID-19. Staff followed infection prevention control (IPC) best practice, in relation to reducing the risks of infection spread, wearing personal protective equipment (PPE) and following good hand hygiene. Staff had access to enough supplies of PPE equipment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with respect and compassion. Staff encouraged people to maintain their independence and do as much for themselves as possible.
People and their relatives knew how to raise a complaint and said they would feel confident to do so. Records showed the provider had responded appropriately to complaints. The provider welcomed critical feedback, which was used to drive improvement of the service.
Staff spoke positively of the support they received from the registered manager and provider who often worked alongside them.
The registered manager and provider understood their legal obligations. They had notified CQC of reportable events as required to do so by law. The provider worked with other healthcare professionals to continuously drive improvements at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 14 June 2019 and this is the first inspection.
Follow Up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.