The Care Quality Commission
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  • Urgent care service or mobile doctor

PPCA Ltd/ Cosham Park House Surgery

Overall: Good read more about inspection ratings

Cosham Park Avenue, Portsmouth, Hampshire, PO6 3BG (023) 9238 3017

Provided and run by:
Portsmouth Primary Care Alliance Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about PPCA Ltd/ Cosham Park House Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about PPCA Ltd/ Cosham Park House Surgery, you can give feedback on this service.

2 September 2021

During a routine inspection

This service is rated as Good overall. This service had not previously been inspected.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at PPCA Ltd/Cosham Park House Surgery as part of our inspection programme. This service had not previously been inspected and this inspection covered all five key questions. We inspected the service on Thursday 2 September 2021.

PPCA Ltd/Cosham Park House provides an acute visiting service to adult patients registered with the 13 GP practices in the Portsmouth Clinical Commissioning Group.

The registered manager has been in post since the service was first registered in 2015, when the service was delivered from a different location. The service moved to Cosham Park House in May 2019. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service has not been inspected since initial registration.

From this inspection we rated the service as Good for all five key questions, and Good overall. We found no breaches of regulations and we have advised of areas where the service should make improvements.

Our key findings were:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm. It did not seek assurance that locum drivers, who used their cars for business, had suitable insurance and vehicle safety checks.
  • Patients received effective care and treatment that met their needs. Results of the audit programme were consistently high, which indicated scope for reviewing and refocusing the audit approach.
  • People were treated with dignity, respect and compassion and staff involved them in decisions about their care
  • The service was designed to meet patients’ specific needs for same-day home visits. Feedback and complaints were taken seriously, to support the complainant and for service improvement. The provider did not display its complaints process on their website.
  • The service was led and managed to promote high-quality, person-centred care.

The areas where the provider should make improvements are:

  • Consider how it shares its complaints policy to ensure it is accessible to all patients.
  • Review the audit programme to identify areas for developing the audit approach to promote further improvement.
  • Gain assurance that staff who use their own vehicles for business have the necessary insurance and vehicle safety checks.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care