Archived: Live-in Care Solutions Ltd

The provider sent us evidence that the required staff training had been completed and records to show that staff had received training from health professionals regarding delegated personal care tasks.

We concluded that the provider had now met this standard.

Below is a summary of what we found. The detailed evidence supporting our summary can be read in our full report.

Is the service safe?

The provider / registered manager had assessed the needs of each person when considering the planning of people's care. Staff demonstrated a detailed knowledge and understanding of the support people required. People received regular assessments of their needs in order to identify any areas of risk in delivering their care. People's risk assessments were regularly reviewed to ensure any changes to their health and welfare were identified promptly. The staff had knowledge of the importance of safeguarding people from abuse and had attended specific training on safeguarding adults. However the provider may wish to note that staff had completed this training several years ago with a previous employer. This meant the staff may have been at risk of not being fully kept up to date with current safeguarding reporting processes.

Is the service effective?

People using the service told us they had written their own care plans. One person told us they had yet to write up their own care plan, but they said they had fully agreed to the care plan the staff had written up in partnership with them. We saw that people's health and care needs were fully assessed. We also saw that people's mobility needs were assessed by specialists and mobility equipment was provided.

Is the service caring?

People were supported by kind and attentive staff. We saw that the staff showed patience and gave encouragement when supporting people. Comments from people using the service were very positive, for example, 'she does this job for the love of it' and 'the staff know me very well, they know all my little quirks and are very patient'. " I can't fault the care I receive from the service; it's the best I have ever used". People's preferences, interests, and diverse needs were carefully taken into account when matching staff to work with people. Care and support was provided in accordance with people's wishes.

Is the service responsive?

We saw that staff had responded appropriately to a range of medical needs and we saw that medical professionals such as the G.P, district nurse and occupational therapist were involved in people's care. One person being cared for in bed told us they were waiting on an occupational therapy assessment and this had delayed their ability to use their wheelchair. They confirmed the provider / registered manager was aware of the delay and was doing everything they could to speed up the process.

Is the service well-led?

People using the service and staff confirmed the provider / registered manager had a good understanding of the needs of people who used the service. We received the following comments from people using the service, 'I know the manager runs a caring business, she does it because she loves it and is passionate about providing good care'. 'I love the fact that I have wrote up my own care plan, it means I get the support that I need and not what others think I need',' The staff do a terrific job".

We saw that people's care plans and risk assessments were reviewed on a regular basis and that people received care in accordance with their assessed needs and wishes. There was an effective system in place to gain regular feedback from people using the service. There was a system in place to ensure that staff received regular supervision and support from the provider / registered manager. However we found that improvements were needed to record keeping in relation to the staff training that was provided.