Adada Care Services (Cheshire) is a domiciliary care service providing care and support to adults in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our inspection 40 people using the service received help with their personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s needs had been assessed, care plans developed, and risk assessments put in place to ensure people’s individual needs could be met and risks reduced or mitigated. Care plans were regularly reviewed and updated as changes occurred.
Regular staff had developed positive relationships with people and their relatives. They had a good understanding of how to meet each person’s individual needs and fully understood their routines and preferences. There were enough staff to meet people’s needs.
People’s privacy and dignity was consistently respected. People told us their independence was promoted by the staff that supported them.
Safe recruitment procedures were in place and staff received appropriate training, and supervision. The staff and management team worked closely with health and social care professionals to ensure good outcomes for people.
Medication was managed safely by trained and competent staff. Medication administration records (MARs) were fully completed and regularly reviewed. Medicines policies and procedures were available for staff along with best practice guidance. Staff had access to and understood the importance of personal protective equipment (PPE). An infection control policy and procedure was in place and staff had completed training in this area.
People were protected from the risk of abuse. Safeguarding policies and procedures were in place and staff had received training on how to keep people safe. Staff told us they felt confident to identify and raise any concerns they had about people’s safety. They believed prompt action would be taken.
The service was well-led. There was a warm and positive culture. People, relatives and staff told us that management were approachable. The registered manager and staff spoke positively about the provider. People’s views were sought in a variety of ways including informally, during regular meetings and in quality surveys.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 13 May 2019 and this is the first inspection.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.