2 December 2013
During a routine inspection
Two people told us that they had asked whether it wold be possible to change the time that their care worker arrived. We were informed that Palmerstone Homecare had responded to this request immediately and that a new time was arranged.
Staff confirmed that they had received training in medicines. They told us that they would telephone the office in the event that they were unsure about any aspect of administering medicines. They said, "If I'm not sure about medicines, I will phone the supervisor. They are always on hand to phone the GP. If I'm not sure, I don't give it, I ask for advice." Medicines were administered safely.
The provider had an effective system to regularly assess and monitor the quality of the services provided.
There was an effective complaints system available.