Archived: Bluebird Care Camden & Hampstead

Below is a summary of what we found. The summary describes what the relatives of those who used the service and the staff told us, what we observed and the records we looked at.

If you want to see the evidence that supports our summary please read the full report.

Is the service safe?

All care workers had been trained in safeguarding awareness as part of their induction. We were told by the company director how. Correct procedures had been followed when a safeguarding alert had been raised. This meant that the provider had responded appropriately where abuse was at risk of occurring. Staff personnel records contained all the information required by the Health and Social Care Act 2008.

Is the service effective?

The families of those who received care told us they were happy with the care their relative received and felt their needs had been met. Staff told us they understood people's care and support needs. One relative told us how the care worker planned regular trips out into the local community with the person 'Which has made them feel part of the neighbourhood again.' Another told us how their relative 'Is much happier than they used to be.' Staff had received training to meet the needs of the people whom they supported.

Is the service caring?

We spoke to a care worker who told us 'I try to give my best service to those whom I support.' We were told how respect for the dignity of the person was observed and how permission was sought before any personal care was given. A family member told us how the care workers 'Obviously care for my relative. They get total consent before doing anything and are always respectful in their manner towards them.' Before a service started, an assessment of the persons needs was carried out and a care plan was developed to meet those identified needs.

Is the service responsive?

People's needs had been assessed in order to meet them effectively. Records confirmed people's preferences, interests and diverse needs. Care and support had been provided that met their wishes. A relative told us how 'The carers are very responsive to my relative, who can be a bit fussy at times.' Another told us that carers had 'Really gone out to their way to be helpful and flexible when responding to changes with my relative.' The Provider told us how they had planned training in response to the changing needs of some of those who used the service.

Is the service well-led

At the time of our inspection, we saw evidence that an application for a Registered Manager had been submitted to the Commission and noted that a Fit Person Interview had been arranged. Staff told us they were clear about their roles and responsibilities. Quality assurance processes were in place. Relatives told us they were asked for their feedback on the service that people received and that they had also filled in a customer satisfaction survey. A relative told us how 'The manager is very responsive and responsible. He is very competent.'

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People's files were detailed with information about their wishes and preferences. Risk assessments were completed for each person who used the service. We noted staff had completed training in health and safety, first aid and fire safety. This ensured that staff had knowledge and awareness about how to make sure people were safe.

The manager had systems and policies in place to ensure that people received good quality care. Staff also felt supported and like their roles.