Greenway House Residential Home

Updated 1 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Greenway House Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. There are two registered managers in place, they are both providers. One of the registered managers was available during our inspection.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included information we had received from the public. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

During our inspection we spoke with four people who lived at the home and two relatives. We also spoke with two member of care staff, the deputy manager and the registered manager. We did this to gain people's views about the care and to check that standards of care were being met.

We looked at care records for three people. We checked the care they received matched the information in their records. We also looked at records relating to the management of the service, including audits carried out within the home.

After the inspection

The provider sent us updated information in relation to ‘as required’ guidance for medicines.

Updated 1 February 2020

About the service

Greenway House Residential Home is a care home providing personal care and accommodation to 11 older people. Care is provided on two floors, with communal areas and a dining area on the ground floor. Some of the people are living with dementia. The service can support up to 11 people.

People's experience of using this service and what we found

People felt safe and received care that was regular reviewed. Risks to people had been considered. There were sufficient suitably trained staff available for people and they did not have to wait for support. Medicines were managed in a safe way and people received these when needed. The home was clean and tidy and infection control procedures followed.

There were systems in place to ensure lessons were learnt when things went wrong. There were procedures in place to protect people from potential harm. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice.

People were happy with the staff and the way the home was run. They were treated in a kind and caring way, both their privacy and dignity were considered and they were offered choices. People were encouraged to remain independent.

People had access to health professionals and received care based on their accessed needs. Their preferred methods of communication were considered along with their preferences. People enjoyed the food and had the opportunity to participate in activities they enjoyed.

There were systems in place to monitor the quality in the home and this information was used to make improvements. The provider sought feedback from people who lived in the home and their families and used this to make changes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (Published 30 January 2019)

Why we inspected

This was a planned inspection based on the previous rating.