We carried out a review of the data available to us about Southwell Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Southwell Court, you can give feedback on this service.
Southwell Court is a residential care home providing accommodation and personal care to 15 people at the time of the inspection. The service can support up to 40 people. The service is built on two floors and people’s bedrooms have ensuite facilities. There are also shared communal areas such as lounges and a dining room and communal bathrooms.
People’s experience of using this service and what we found
People gave us positive feedback about the care and support they received from staff. There were enough suitably trained staff to meet people’s care and support requirements promptly.
Staff administered, stored and disposed of people's medicines safely. Audits were completed to monitor staffs’ safe medicines administration. Infection control practices, in line with government guidance, were in place to reduce the risk of cross contamination. We received positive feedback from people about the cleanliness of the service. One person said, “The cleanliness is pretty good. [Named housekeeper] is very good.” Staff told us they had training in infection prevention and control and had plenty of personal protective equipment (PPE) to support people safely.
People also confirmed their friends and relatives were able to visit them. One person told us, “My [relatives] are allowed to visit, and this has happened over the last few months. Visitors always have to have a face mask on.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was good (published 7 April 2021).
Why we inspected
The inspection was prompted in part due to concerns raised about safe staffing levels at the service and safe medicines management. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe section of this full report.
The overall rating for the service has not changed following this targeted inspection and remains good.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Southwell Court on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Southwell Court is a residential care home providing accommodation and personal care to 12 people aged 65 and over at the time of the inspection. The service can support up to 40 people. The home is built on two floors and has four units each with its own en-suite bedrooms and shared lounge/dining room and bathing facilities.
People’s experience of using this service and what we found
People living at Southwell Court were provided with good, personalised care by staff who were kind, compassionate, easy to talk to and reliable. People were happy at the home and felt safe. One person said, “I think it’s perfect. The care you get, and they understand you. I’ve no complaints whatsoever.” People’s relatives were very satisfied with the service provided to their family members. One relative said, “It’s excellent care, I don’t have any worries, it’s spotlessly clean and her needs are well met.”
People were encouraged to live the life they wanted to live and to remain as independent as they wanted to be. Staff understood how to support people’s privacy and dignity and provide the care each person wanted. Any concerns were listened to and addressed, and people’s wishes were considered as they approached the end of their life.
Staff were happy working at Southwell Court. They had undertaken training and were motivated, skilled and had the knowledge to provide the care and support people needed. They knew about keeping people as safe as possible and followed care plans and risk assessment guidelines to ensure no-one was put at risk. Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We were assured that staff followed infection prevention and control procedures to protect people from infection. Medicines were managed safely, and safety measures and checks were in place relating to the building and equipment.
The service was well-led by a manager who was always available when people, relatives and staff needed someone to talk to. The provider’s values were put into practice by the staff and governance systems ensured the service provided was of high quality. People, their relatives and staff were involved in improving the way the service was run and their voices were heard.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 8 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had been open for 22 months and had not been inspected.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.