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Inspection Summary

Overall summary & rating

Updated 21 August 2020

About the service

Dove Valley Mews is a residential care home providing accommodation and personal care across three adapted buildings to six people. Each building has separate adapted facilities.

The service is registered to provide support to up to six people living with a learning disability and associated complex needs. There were five people using the service at the time of our inspection.

The service has been designed/developed taking into account best practice guidance and the principles and values underpinning Registering the Right Support. Each person’s living area was based on the individuals needs and was designed in line with the persons-centred care and support plan. Where people needed bespoke adaptations such as walls to be padded to protect them from self-harm this was done in a way which maintained a homely feel.

People’s experience of using this service and what we found

People told us they felt safe. Medicines were managed safely. Staff were recruited safely, and there were enough staff to take care of people. Support plans and risk assessments detailed what care and support people needed to reduce risk to them.

People spoke highly of the management team, commenting they were approachable and supportive. The registered manager understood the regulatory requirements. People told us they thought the service was well-led.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on September 2019 and this was the first inspection.

Why we inspected

This was a planned inspection in line with our inspection programme. We have made changes to the way we work due to Covid-19. This is to avoid putting pressure on services that are caring for people. We completed a focussed inspection. During this inspection we looked at two key areas safe and well-led. We do not look at all the five key questions during a focussed inspection. Therefore, the service was not given an overall rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 August 2020

The service was safe.

Details are in our safe findings below.


Updated 21 August 2020


Updated 21 August 2020


Updated 21 August 2020



Updated 21 August 2020

The service was well-led.

Details are in our well-led findings below.