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Inspection Summary


Overall summary & rating

Good

Updated 14 May 2019

About the service: Richmond Village Coventry is a domiciliary care service that provides personal care for people in their own homes, located within Richmond Village. There were 39 people receiving this service at the time of our inspection. People who received care in their own home could access facilities across the village, such as communal gardens, restaurants, a shop and a bowling green.

People's experience of using this service:

•People felt safe with staff who visited them in their home.

•People's safety had been considered and risks were managed to maintain their safety.

•Staff had received training in relation to safeguarding and knew how to protect people from harm.

•Medicine was managed safely.

•The risk of infection spreading was reduced by good hygiene practice.

•The provider delivered person-centred care. People’s needs were assessed in detail to ensure the service could be tailored to meet their individual social, care and health needs.

•People were supported to have choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People were treated kindly and compassionately by staff.

•People were supported to express their views and make decisions about the care and treatment they received.

•Staff respected people's privacy and dignity.

•People were supported to take part in activities of their choice.

•Information was provided in a range of formats to support people’s understanding.

•The provider had a complaints policy and process in place; people feel comfortable raising complaints.

•When people reached the end of their life, the provider had policies in place to meet their wishes and preferences.

•The provider had quality monitoring arrangements through which they continually reviewed, evaluated and improved people's care.

•People, stakeholders and staff had an opportunity to shape the service.

•The provider invested in staff development to ensure people received care from experienced and caring leaders.

Rating at last inspection: Good. The last report for Richmond Village DCA was published in November 2016.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor the service to ensure it meets its regulatory requirements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 14 May 2019

The service was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 14 May 2019

The service was Effective.

Details are in our Effective findings below.

Caring

Good

Updated 14 May 2019

The service was Caring.

Details are in our Caring findings below.

Responsive

Good

Updated 14 May 2019

The service was Responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 14 May 2019

The service was Well-led.

Details are in our Well-led findings below.