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Richmond Village Coventry DCA Good

All reports

Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF


Inspection carried out on 22 October 2013

During a routine inspection

We spoke with eight people who used Richmond Village Coventry DCA about their experiences of the service. We observed the care where possible that was given to people during our inspection. We spoke with a range of staff including the registered manager.

People we spoke with told us that the care planning was discussed with them regularly. We saw they were involved with the care planning of their care and had signed their plan to confirm their involvement.

We found that staff listened to people about their care needs and their wishes. We saw people's independence was promoted within their care plans and on the day of our inspection.

We found that the care plans were person centred and reflected people�s individual needs. We saw that staff supported people as detailed within their care plans. We observed that staff were compassionate and caring when supporting people.

People we spoke with told us that staff were friendly and supported their needs well. We spoke with staff who knew what people's care needs were and how they needed to be supported.

We spoke with six members about what they thought abuse was and they showed they had a good awareness of the importance of keeping people safe. They understood their responsibilities for reporting any concerns regarding potential abuse.

We found the service was well led and there was a system in place to monitor the quality of service being provided.