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Care Needs Limited Stockport Good

Inspection Summary


Overall summary & rating

Good

Updated 5 July 2019

About the service

Care Need Limited Stockport is a domiciliary care service providing personal care to 84 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were safely and consistently supported by staff who knew them and their care needs. Assessments of needs and risk had been undertaken and guidance was in place to support staff to mitigate these risks. Staff were trained in their responsibility to safeguard people from abuse and they were confident the registered manager would act upon any concerns they raised about people's safety.

People were supported by staff who had suitable knowledge, training and support. Staff supported people to maintain their health by working alongside community health professionals such as district nurses and GPs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People were happy with the support they were receiving and felt involved in making decisions and having their independence promoted. People and family members spoke about how caring and kind staff were. People told us that staff respected their dignity and privacy when providing support with personal care.

People’s choices and preferences were respected, and care delivered was in line with these preferences where ever possible. The service was working with people to reduce social isolation and engage them with resources available within their local community when people wished for support in this area.

People and their relatives knew how to complain about the service if they needed to and were always asked for feedback about their experiences of the care and support being provided. They told us the registered manager was very approachable and they were confident the registered manager would respond promptly to any issues they raised.

People told us they felt the service was well led. The registered manager and nominated individual were committed to driving improvements within the service. People and staff told us the registered manager and office staff were very approachable and acted promptly to address any issues.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 23 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 July 2019

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 5 July 2019

The service was well-led.

Details are in our well-Led findings below.