Our current view of the service
Updated
4 March 2025
Date of Assessment: 5 June 2025. The Well Centre delivers a service to patients between the ages of 11 and 20 years old under a contract held with NHS England. The service does not provide the usual range of GP services, and focuses on a holistic approach to supporting young people with their physical, mental, and sexual health.
This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of the service
Updated
4 March 2025
The service proactively sought feedback from young people who used the service. Feedback was used to make improvements and ensure that patients were involved in deciding how the service was delivered.
The service had an active youth participation group which met quarterly to discuss their experience of the service and to increase engagement from patients. This included group activities to discuss specific topics and to design more inclusive marketing material.
The service actively monitored feedback collected externally, including the friends and family test, which indicated that 94% of patients would recommend the service to friends or family.
In collaboration with the youth participation group the service chose to measure the impact of their activities by using the WHO-5 Wellbeing Index. This is a method established by the World Health Organisation (WHO) comprised of a short questionnaire designed to measure mental wellbeing. Of the patients who took the questionnaire, 82% saw an increase in their wellbeing. The average increase across the service was 62% (a 10% increase indicates a significant change).