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Elizabeth House Residential Care Home

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Updated 9 February 2021

Elizabeth House Residential Care Home is a purpose built ‘care home’ registered to provide accommodation and personal care for up to 60 older people, some of whom may live with dementia.

We found the following examples of good practice.

¿ The service was receiving professional visitors with robust infection control procedures in place. Visitors were health screened and had their temperatures checked by on arrival. Handwashing facilities and alcohol gel were made available and all visitors were required to wear personal protective equipment (PPE).

¿ The service had taken steps to alleviate the negative impact of the pandemic on people. Staff had provided a wide variety of in-house activities to support wellbeing and had supported telephone calls and videos calls with family and friends to maintain social contact. A social media page had been created which was shared with people, family and friends.

¿ Staff were provided with a designated preparation area on arrival to and departure from the unit. PPE donning and doffing stations were placed throughout the service, with ample PPE supplies available. Staff were seen to be maintaining social distance and adhering to the PPE guidance and protective measures in place.

¿ The service was clean and hygienic. Robust cleaning schedules were in place, which were methodically completed throughout the service. Senior staff completed daily checks and ‘walkarounds’ of the building, alongside regular infection prevention and control audits. Action was promptly taken to address any issues identified.

¿ Risks to people and staff in relation to their health, safety and wellbeing had been thoroughly assessed. There was a comprehensive support package for staff in place which included provision of training, uniform and laundry service, regular support and supervision sessions, access to a wellbeing service and financial assistance should they become unwell.

¿ The provider had developed a package of policies and procedures in response to the coronavirus pandemic.

Inspection areas

Safe

Updated 9 February 2021

Further information is in the detailed findings below.

Effective

Updated 9 February 2021

Caring

Updated 9 February 2021

Responsive

Updated 9 February 2021

Well-led

Updated 9 February 2021