About the service Eleanor Nursing and Social Care Limited - Bournemouth Office is a domiciliary care service providing personal care to people at home. Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
There were 52 people receiving personal care at the time of the inspection.
People’s experience of using this service and what we found
People were happy with their care and indicated they felt safe with their care staff. The manager and staff had the skills they needed to work safely and effectively. They understood their responsibilities for helping keep people safe from abuse and avoidable harm. Recruitment checks ensured staff were suitable to work in care.
People received care tailored to their needs and preferences from a small team of regular staff, whom they and their relatives described as kind, thoughtful and caring. Staff respected people’s privacy and dignity. People were asked at assessment about their preferences for staff of a particular gender.
Staff had a good understanding of what their role required. They had the training and support they needed to perform their roles well.
People and relatives said they felt involved in decisions about care and that they were kept informed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff followed thorough hygiene precautions, including hand hygiene, wearing personal protective equipment (PPE) and taking part in a regular coronavirus testing programme. Where the service supported people with their prescribed medicines, this was managed safely.
People and relatives expressed confidence in the way the service was run. Likewise, staff were confident in the new management team. The provider and new manager had good oversight of the service, had worked to bring about improvements in a short time and had identified further priorities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 28 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.