Archived: LiveSmart U.K. Limited Headquarters

We carried out an announced comprehensive inspection at LiveSmart U.K. Limited Headquarters on 19 August 2019 as part of our current inspection programme. We previously inspected this service on 5 September 2018 using our previous methodology, when we found the service was compliant with the relevant regulations. At that inspection, we did not apply ratings.

LiveSmart U.K. Ltd offers online health assessments and provides healthcare plans to people aged over-18 years. The health assessment reports and healthcare plans are produced following a review of laboratory tests of blood samples and of service users’ completed health and lifestyle questionnaires. The reviews are conducted either by a doctor or a dietitian. The service offers higher grade packages, providing a series of monthly telephone health coaching sessions with dietitians for either three or six months. The service does not include prescribing or dispensing any medicines or supplements. It does not routinely provide diagnoses of health conditions, other than in relation to Vitamin D deficiency, but service users are informed of any issues or abnormalities from the test results and advised to contact their own GPs. Details are available on the provider’s website –

www.getlivesmart.com

At this inspection we found:

• The provider had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the provider learned from them and improved its processes.
• The provider routinely reviewed the effectiveness of the service and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Service users were encouraged to provide feedback, which was monitored by the provider together with any complaints and used to make improvements to the service.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue with planned training for the clinical team regarding communicating bodyweight issues to service users and their options for managing weight-related risks.
• Continue with efforts to recruit male dietitians so that service users have an element of choice regarding their health coaching.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care