We carried out a review of the data available to us about Mirage Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mirage Care Ltd, you can give feedback on this service.
Mirage Care is a domiciliary care agency providing personal care to three people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they were very happy with the care they received. They spoke of staff who they said were kind, compassionate and caring and treated them with dignity and respect. One person told us, “I wish [the staff] every success for the future. I hope they will continue to be my carers as they are just an over and beyond agency.”
People were supported by staff who had received training on how to ensure they were safe. Staff were knowledgeable about people’s care needs and preferences and had their practice checked by the registered manager. People had plans in place to reduce the risk of harm and these were regularly monitored.
People’s medicines were well managed, and people were supported to order and administer their medicines where required.
People told us staff were on time and they had never experienced a missed care visit.
Staff followed COVID-19 measures to reduce the risks of spreading infections. People told us they felt safe and reassured that staff always wore gloves and aprons.
People were given choices and their consent sought for care. They were supported to be in control of all care decisions and reviews of care delivery. Staff also supported people to access various health professionals where required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
All aspects of people’s care and feedback was regularly reviewed by the registered manager to identify any changes and areas for improvement. The registered manager ensured any issues were acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/04/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.