We carried out a review of the data available to us about Yourlife (Chelmsford) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Chelmsford), you can give feedback on this service.
Yourlife is registered to provide personal care to people living in specialist 'extra care' housing.
Extra care housing is purpose-built or adapted single households in a shared site or building. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for
extra care housing; this inspection only looked at people's personal care service. At the time of the inspection four people were being supported with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe with the staff who supported them. There were enough staff to cover care calls, and people received their medicine at the right time and in the right way. Staff had enough PPE to enable them to carry out their role. Staff understood how to keep people safe and had been trained in safeguarding.
The registered manager carried out a detailed assessment of need. People were supported to eat and drink in line with their assessed needs. People were supported to access health appointments if this was required.
People described the staff as caring. Staff understood how to support people in a way that maintains their independence and control. People's cultural preferences were explored, and people could choose the gender of the carer supporting them.
People had been involved in drawing up their care plans, and people's preferences relating to end of life care were explored if the person wanted to consider this aspect. Adjustments were made to ensure that information was made accessible to everyone.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported/ this practice.
People knew how to complain and were confident that if they did complain their complaint would be resolved to their satisfaction.
The registered manager was experienced, and both staff and people spoke highly of them. The registered manager understood their role in maintaining safety and quality, and kept up to date with the latest guidance and best practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24/04/2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.