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We are carrying out a review of quality at Availl (Bury St Edmunds). We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating

Updated 9 January 2021

About the service

Availl (Bury St Edmunds) is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our visit 35 people were receiving personal care from the service.

People’s experience of using this service and what we found

We received information raising concerns how people using the service and staff were being kept safe. This related to medicines management and reporting safeguarding concerns. We had received feedback from the provider about some concerns prior to our visit to the premises.

We found some concerns relating to the safety of medicines being administered to people. These concerns were not identified by the registered manager because auditing was lacking. Action to resolve this was being taken from the day of our inspection.

People liked that they were given information about who was coming to support them and when. People said they would like more consistency of staff. Despite the challenges of the COVID-19 pandemic the consistency of staff had increased of late. People said that they trusted staff and felt safe with them in their homes.

People liked the staff supplied and said communication with the office was good. Staff said that communication from the office was good. However, we found that not all staff communicated effectively with the office about events that placed people at risk.

Rating at last inspection

This service has yet to be formally rated.

Why we inspected

We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in response to concerns received about medicines and safeguarding matters. A decision was made for us to inspect and examine those risks.

Please see the safe section of this full report.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Updated 9 January 2021

We have not rated this key question, as we have only looked at the part of the key question, we had specific concerns about.


Updated 9 January 2021


Updated 9 January 2021


Updated 9 January 2021


Updated 9 January 2021