We carried out a review of the data available to us about Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Head Office, you can give feedback on this service.
Head Office is a domiciliary care service providing personal care for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks such as personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting two people.
People’s experience of using this service and what we found
People spoke highly of the care and support they received. People were at the centre of their care, ensuring their wishes were recorded and respected. People were supported by the same staff providing consistency and continuity of care to people. Staff knew people well and spent time with people and their loved ones promoting their well-being. Feedback was sought from people and their loved ones and acted on.
People’s needs were assessed with them and their loved ones prior to receiving any care or support. Care records promoted people’s independence and were responsive to people’s wishes and needs. Care records were kept under constant review and changes were made as required.
People felt safe with staff that knew them well and knew how to meet their needs. Staff received training and knew the action to take if they suspected abuse. Staff followed guidance to reduce risks posed to people.
At the time of our inspection people were not supported to manage their medicines; however, staff had been trained and systems were in place for the safe administration and auditing of people’s medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management team were committed to providing a high-quality service to people with a strive to continuous improvement. Staff had been trained to meet people’s needs and processes were in place to induct and new members of staff. Systems were in place to monitor the quality of the service people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25April 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on the timescales for unrated services.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.