We carried out a review of the data available to us about PAI Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about PAI Healthcare Ltd, you can give feedback on this service.
PAI Healthcare Ltd is a domiciliary care service. It is registered to provide personal care to people living in their own homes. At the time of our inspection, 15 people were using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wide social care provided.
People’s experience of using this service and what we found
The registered manager completed regular checks to monitor the quality and safety of the service, but these were not formally recorded or reviewed. Audits were not always documented. People's care plans lacked sufficient detail to guide staff. Notifications required to be sent to the Care Quality Commission were not submitted when required.
We have recommended the provider looks at best practice and guidance in relation to quality assurance processes.
People received care and support from a consistent staff team which enabled continuity of care. There were enough staff available to meet people's needs.
People received care that was delivered by staff who knew how to keep them safe. Staff had received safeguarding adults from abuse training and knew how to act on any concerns. Risk assessments were in place to manage potential risks to people’s health and well-being. Effective infection control processes were in place and staff completed regular testing for COVID-19. Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection. People received their medicines as prescribed by a staff team trained to do so.
People were supported by a staff team who had received appropriate mandatory training to fulfil their role and responsibilities. The provider planned to further develop their training to support specific care needs. Staff told us they felt supported in their role and the registered manager was supportive, open and sensitive to the difficulties they faced.
People, and their relatives, were fully involved in decisions about their care and support needs and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain good health and access health care professionals. Where required, people were supported with their nutritional needs.
People and their relatives spoke positively about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted.
People and relatives were complimentary of the service they received and said they would recommend PAI Healthcare Ltd to others.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 April 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time the service was registered and when they commenced providing a regulated activity.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.