We carried out an inspection of Love2Latch using our comprehensive methodology on 22 March 2022. The service has not previously been inspected. We gave the provider short notice of the inspection date to ensure their availability on the day.
We rated this service good because it was safe, effective, caring, responsive and well led.
This was the first time we inspected the service. We rated it as good because:
- The design, maintenance and use of facilities, premises and equipment kept people safe. Staff were trained to use them. Staff managed clinical waste well.
- Staff completed and updated risk assessments for each patient and removed or minimised risks. Staff identified and quickly acted upon patients at risk of deterioration.
- The provider followed national guidance and evidence-based practice.
- There was evidence of quality monitoring through regular audit.
- The process of seeking and recording consent was thorough and included sufficient information to allow for informed decisions to be made.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
- It was easy for people to give feedback and raise concerns about care received.
- There was a high level of aftercare available to parents following their procedure.
However:
- At the time of our inspection, the lack of a handwashing facility within the treatment room meant staff did not always control infection risk well.
- The registered manager had no record of peer review.