The Care Quality Commission
  • Doctor
  • GP practice

Sundon Medical Centre

Overall: Good read more about inspection ratings

142-144 Sundon Park Road, Luton, Bedfordshire, LU3 3AH

Provided and run by:
Dr Yip and Partners

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Sundon Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Sundon Medical Centre, you can give feedback on this service.

24 July 2019

During an annual regulatory review

We reviewed the information available to us about Sundon Medical Centre on 24 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

29 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Sundon Medical Centre on 29 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The practice had a clear vision to deliver high quality care, promote good outcomes for patients and to be caring, show compassion and understanding.
  • Patients said they were satisfied with the care they received and thought staff were respectful and caring. They commented they had sufficient time in their consultations and said they felt listened to by the GPs.
  • Data from the national GP patient survey showed patients rated the practice higher than others for several aspects of care.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • At both surgeries there were facilities suitable for people with disabilities and patients with young children that included a ramp at the entrance, access enabled toilets and baby changing facilities.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • Patients with dementia were signposted to a project, run by a local church and supported by the practice, called the Singing Café. This was for patients of any denomination to attend to either sit and listen or join in and sing and dance with the aim of improving physical and mental wellbeing.

The area where the provider should make improvement are:

  • Continue to identify and support carers.

  • Continue to further develop the patient participation group.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice