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Family Support Care Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 27 February 2021

About the service

Family Support Care Limited, referred to as Family Support in this report is a domiciliary care agency. It provides personal care to people living in their own homes in Swindon and the surrounding areas. At the time of our inspection the service supported ten people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care from consistent staff and said they were safe receiving care from the service. There were procedures in place that guided staff how to identify and report safeguarding concerns. The provider ensured there was enough staff to keep people safe and people complimented staff’s punctuality.

Staff followed good practice guidance around infection control and people confirmed staff wore protective personal equipment, such as masks and gloves. The provider used lessons learnt principles to reflect where things could be improved.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People had good support to maintain their nutritional and healthcare needs.

Risks to people's safety and well-being were managed and known to staff. Medicines were managed safely, and people received their medicines as prescribed. We made a recommendation that the provider refers to good practice guidance when formulating people’s care plans surrounding medicine management.

We received positive feedback from people and their relatives. They said staff were kind and caring, some of the terms used to describe staff included ‘delightful’ and ‘wonderful’. Staff appreciated people’s individual needs and diversity. People received support that met their needs, this included their social and communication needs.

There was a registered manager who was also the provider and they were committed to improving people’s care. The provider had quality assurance processes in place however these were not always effective. For example, they did not identify the concerns around care plans. This did not impact upon people’s care. The registered manager told us they planned to review how to best adapt the templates of the audits they used to ensure these were compatible with the electronic care planning system used for care planning.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 May 2019 and this is their first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 February 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 February 2021

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 27 February 2021

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 27 February 2021

The service was responsive.

Details are in our safe findings below.

Well-led

Requires improvement

Updated 27 February 2021

The service was not always well-led.

Details are in our safe findings below.