Family Support Care Limited

Updated 30 July 2025

Date of inspection: 12 August 2025 to 24 September 2025. The service is a homecare service registered to deliver personal care to people living in their own homes. At the time of the inspection the provider was delivering personal care to 8 people, some with a learning disability diagnosis. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of Right Support, right care, right culture.

This was a responsive inspection to follow up on concerns raised about the service in relation to staff training, however we did not find evidence to support these concerns.

Detailed information was in place to help staff understand how people liked to be supported and how risks were managed. People were supported in a person-centred way and were supported to do activities they enjoyed doing and try new things. For example, one person wanted a job, and the provider was supporting the person to get work experience.

Staff development and wellbeing was supported by the provider. Staff told us they felt fully supported by the provider and spoke positively about their role. Staff told us they and were given regular opportunities to speak with the management team about their role or any concerns.

Staff had received training identified by the provider to meet people’s needs and were offered opportunities to undertake training to further their career in health and social care if they wished.

The provider told us they were in the process of training the senior team to increase their confidence and competence and undertake management tasks.

The provider had systems in place to regularly review the service and identify areas to improve, and this included regular oversight of staff practice through unannounced spot checks in people’s homes.

We identified some shortfalls in staff employment checks and notifying CQC about an incident. The provider took prompt action and sent CQC assurances about these shortfalls. Additionally, we received mixed feedback from social care professionals about how the service worked with them.

Updated 30 July 2025

Most people and relatives or representatives spoke positively about the service they received and support from staff.

People told us staff were respectful, friendly and kind. One relative said they felt ‘Well informed and empowered,’ in relation to the care of their relative. One relative said, “Family care and support have really stepped up to the mark, my [relative] has 2 staff 24/7. We have a WhatsApp group, and everyone involved in her care has input. I have access to the electronic notes, so her meals are recorded, sleep patterns and medications.”

Staff were described by one person supported by the service as, “lovely, friendly and kind.”

People expressed a confidence in the registered manager.

One representative confirmed they had been involved in the person’s care plan and said staff are supportive of the person. They told us, ‘I feel [person] is given variety, and leads a busy, full life.”

One partner said, ‘support staff know my customer well, and they really listen to what my customer is expressing what they do or do not want to engage in’.

However, one relative expressed concern about inconsistent leadership and felt a lack of concern and follow up from some of the management team, however they expressed a confidence in the registered manager. The registered manager was aware of these concerns and said they were working with the relative to improve communication with the wider management team to ensure consistency.