Raageh Care Limited

People's experience of using this service and what we found.

Timely calls were mainly in place to provide people with the personal care they needed. The registered manager followed up and acted on a small number of late calls. Safe recruitment practices were in place to ensure only suitable staff worked at the service.

Details of how to reduce risks to people's safety were included in people's care plans. Care plans reflected people’s individual needs. Enough staff were employed to meet people's needs. People and relatives said safe care was provided, with people protected against abuse, neglect and discrimination.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were very satisfied with the personal care staff provided. They said staff treated people with respect and dignity and staff had a caring and friendly approach to them. They said they had very good relationships with staff. Staff respected people's privacy and encouraged them to maintain their independence and do as much for themselves as they wanted to.

People and relatives were aware of how to approach the registered manager to raise concerns or complaints and these were swiftly responded to by management. The registered manager understood their responsibilities and worked in an open and transparent way. Quality assurance systems were in place to measure whether people were provided with a quality service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

The inspection was to follow up the requirement notice we issued to the provider following the last inspection. We have found evidence that the provider had made improvements.

The overall rating for the service has improved to good based on the findings of this inspection.

Rating at last inspection

The last rating for this service was requires improvement (published 11 June 2021).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Raageh Care Limited is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, 46 people were using the service, however, only 24 people were receiving personal care from the service

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks to people’s safety were not always assessed and details around the care they required were not always documented.

Safe recruitment practices were not always followed. The service did not always obtain two suitable employment references, as per their own policy.

Care plans did not always reflect people’s individual needs, preferences and routines in sufficient detail.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; However, sufficient assessments of people’s capacity and their ability to make decisions were not always completed.

Audits taking place in the service did not always identify the lack of information, or prompt appropriate action.

People received safe care and were protected against avoidable harm, abuse, neglect and discrimination.

The service did not support anyone with the administration of medication.

Where the provider took on the responsibility, people were supported and encouraged to maintain good nutrition and hydration.

People told us they were treated with kindness, compassion and respect. People and relatives we spoke with felt they had the time to develop good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.

The registered manager and provider understood their responsibilities, and worked in an open and transparent way. People and their relatives knew how to make a complaint.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 18 June 2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.