We carried out a review of the data available to us about The Aelred Wing at St Hilda's Priory on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Aelred Wing at St Hilda's Priory, you can give feedback on this service.
People’s experience of using this service and what we found
Sisters told us they felt safe. Staff had received training in safeguarding and felt confident
in reporting any concerns. Risks to people's health, safety and wellbeing had been assessed and staff understood how to help keep people safe.
Staff responded promptly and were attentive to Sister’s needs. The registered manager monitored staff deployment and ensured enough staff were always on duty. Processes in place ensured staff recruitment was appropriate with a range of preemployment checks completed.
Medicines were managed and administered safely, with regular checks completed. We were assured by the measures taken to help ensure the prevention and control of infection.
Sisters needs, and choices were recorded following assessment. Care records included up to date information which showed the Sisters involvement with their development and review. Care provided was personalised and considered their preferences and wishes.
Sisters were supported by caring, friendly staff who knew their needs well. Staff received required training and felt supported in their roles. Sister’s described care staff as knowledgeable and skilled and felt that their privacy and dignity was respected.
Sisters health needs were being met. The service worked closely with other health professionals and external agencies to support them with their health and wellbeing.
Sisters were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Prayer and worship were central to Sisters lives and required adjustments were made to ensure they were supported to maintain and actively practice their faith.
Sisters and staff spoke positively about the management of the service and their openness to feedback. The registered manager was approachable, maintained regular communication and listened to the views of others.
A range of audits and checks were completed to maintain and where required, implement any required improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 24 August 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
• The registered manager and staff team had fully considered the Sister’s well-being and the importance of being included in their religious community throughout the pandemic. Adjustments had been made to ensure this could be achieved. For example, they relayed services from the main Chapel to enable the Sisters to remain a part of the services.
• Personal Protective Equipment (PPE) was stored and used appropriately by staff. The registered manager conducted regular observations to ensure government guidance in relation to PPE was always being followed. The registered manager had regular discussions with the Sisters to ensure they understood why PPE was being used and its purpose.
• The service was a new purpose-built home and the design and layout enabled effective infection prevention and control practices. For instance, washable flooring and spacious rooms allowed for social distancing. The home was very clean and tidy throughout.
• There were robust visiting arrangements in place, including a booking system, screening questionnaires, rapid lateral flow testing and the use of PPE.