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Inspection Summary


Overall summary & rating

Good

Updated 31 July 2020

Carewatch (Verdon Roe) is an extra care service that provides care to people living in 115 flats across three sites. Carewatch (Verdon Roe) is registered to provide personal care to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single households in a shared site or building. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection only looked at people's personal care service. At the time of our inspection, there were 47 people receiving personal care.

People’s experience of using this service and what we found

People were not always supported by enough staff. People told us care visits were sometimes rushed and they did not always know who would be providing them support for each care visit. We have made a recommendation about the deployment of staff.

People, relatives and staff told us management oversight was not always robust over the three sites. We have made a recommendation about management oversight.

People told us they felt safe with the staff. People’s accidents and incidents were recorded.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s healthcare associated risks were identified and assessed. Risk assessments included mitigating factors to ensure safe care. People’s needs were met by staff who were well trained and received regular support and supervision. People’s dietary needs were met effectively.

People told us staff were caring and treated them with respect and dignity. People were involved in making decisions regarding their care. People were supported to remain as independent as possible.

Care records were up to date, and person-centred. People’s cultural and religious needs were respected when planning and delivering care. Discussions with the registered manager and staff showed they respected people’s sexual orientation so that lesbian, gay, bisexual, and transgender people could feel accepted and welcomed in the service. The provider had a complaints procedure in place and people knew how to make a complaint.

People, relatives, and staff told us they felt the registered manager was approachable. The service had quality assurance processes in place. The service worked well with other organisations to improve people’s experiences.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good. (Report published on 15 August 2019).

Why we inspected

We undertook this targeted inspection to check on a specific concern we had in regard to the lack of management oversight, staffing levels and the support people received. The overall rating for the service has not changed following this targeted inspection and remains Good.

CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 July 2020

This key question has not been rated.

Details are in our safe findings below.

Effective

Good

Updated 31 July 2020

This key question has not been rated.

Details are in our effective findings below.

Caring

Good

Updated 31 July 2020

This key question has not been rated.

Details are in our caring findings below.

Responsive

Good

Updated 31 July 2020

This key question has not been rated.

Details are in our responsive findings below.

Well-led

Good

Updated 31 July 2020

This key question has not been rated.

Details are in our well-led findings below.