We carried out a review of the data available to us about Pebble Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pebble Healthcare, you can give feedback on this service.
Pebble Healthcare is a domiciliary care agency, based in Carnforth, providing personal care to people in their own homes in north Lancashire and Cumbria.
Not everyone who used the service received personal care. The Care Quality Commission (CQC), only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 17 people were receiving personal care.
People’s experience of using this service and what we found
People received exceptionally compassionate care from committed and caring staff. People achieved better outcomes as a result of the care they received.
People were supported above and beyond to pursue their aspirations and to achieve a quality of life beyond their expectations. Staff supported people in very person-centred ways to identify their goals and wishes and to fulfill them.
People told us they felt safe as a result of the care they received from staff. Staff had a good understanding of people’s needs and wishes. Risks had been managed in positive way to support people to maintain maximum independence and control.
Staff had been recruited safely and received appropriate training and information about people's needs which helped ensure they could support people effectively. People praised the staff, who they found to be punctual, knowledgeable and skilled.
The management team and staff were kind, caring and respectful. People praised how kind the staff and management team were. The provider used a system to match people supported with staff which helped ensure compatibility and consistency.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well managed by a skilled and dedicated management team. People praised the approachability of the managers and could not fault the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 April 2019 and this is the first inspection.
Why we inspected
This was the first inspection for this service which registered on 19 April 2019.
We undertook this inspection at the same time as CQC inspected a range of urgent and emergency care services in Lancashire. To understand the experience of social care providers and people who use social care services, we asked a range of questions in relation to accessing urgent and emergency care. The responses we received have been used to inform and support system wide feedback
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.