We carried out a review of the data available to us about Rose Villa on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Rose Villa, you can give feedback on this service.
Rose Villa is a care home providing personal and nursing care to up to 30 people. The service provides support to older people and people with physical disabilities or dementia who require general nursing care. At the time of our inspection there were 30 people using the service.
Rose Villa is set within the Grosvenor Villas complex of care services and is a purpose build single story building. People have their own bedrooms and there are a variety of communal areas including living, dining and outside areas and adapted bathrooms. The main kitchen, laundry and offices for the services are shared with the other registered care homes on site.
People’s experience of using this service and what we found
People felt safe and well supported by staff who were suitably recruited. People received the medicines they needed and these were safely stored. Systems were in place to reduce further risks if people had incidents or there were safeguarding concerns. The home was clean and tidy and there were suitable systems in place to ensure checks, servicing and maintenance of the environment and equipment were being completed.
People’s needs were assessed, and staff were given the training and support required to meet people’s needs. The environment had been adapted to meet the needs of the people living there. People appeared to enjoy their food, although some of the feedback about the quality of food was mixed. People were given the support and encouragement they needed to eat and drink well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff. People told us they felt involved in making decisions about their daily lives and that their preferences and choices were respected. People were supported to remain as independent as possible.
People were supported by staff who knew them well and care was person centred. A new care record system was in place and this needed to be embedded within the home. People were supported to have visitors and a range of activities and opportunities to access the community were available.
People and families were happy with the care they received at the home. People told us the registered managers were approachable and responsive, and they felt able to feedback ideas and make suggestions. Systems to check the quality of the home were in place including systems for feedback, observations and reviews of records. The provider and registered managers were committed to driving ongoing improvement in the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 02 April 2019 and this is the first five domain inspection.
The last rating for the service under the previous provider was requires improvement (published 29 December 2018).
Why we inspected
This was a planned inspection of this newly registered service under the current provider registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.