We carried out a review of the data available to us about St Crispin Village on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about St Crispin Village, you can give feedback on this service.
EMH Care and Support Limited is based at St Crispin Village. St Crispin Village is a retirement complex of 270 apartments and bungalows. People who live at St Crispin Village have the option of receiving personal care from EMH Care and Support Limited. There were 20 people receiving personal care at the time of our inspection.
People’s experience of using this service and what we found
One person said, “When we came to St Crispin’s, 15 years ago, people thought we were mad. It is the best thing we ever did. The quality of care is excellent. Knowing they are there is a great comfort to us. The registered manager is the best care manager we have had. We feel safe here.”
People’s safety was promoted through effective assessment and monitoring processes. People were supported by sufficient staff to meet their needs. Staff underwent a robust recruitment process and had undertaken training, having the knowledge to promote people’s safety. Systems for supporting people with their medicine were robust and managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s health and wellbeing was monitored by staff who liaised effectively with health care professionals. Staff had the knowledge and experience to meet people’s needs and were supported by ongoing assessment of their competence to fulfil their role and responsibilities.
Staff demonstrated kindness, respect and compassion towards people they cared for. People spoke of positive relationships developed with staff. However, some people did not feel as confident about the quality of care they received from agency staff.
People’s care and support was agreed with their involvement and kept under review. Staff responded to changes in people’s needs in a timely way, working effectively with partner agencies to promote and maintain people’s independence.
Systems, processes and effective management meant the provider kept under review the quality of the service provided. People’s views were sought as to the quality of care, their views were listened to and used to develop the service. Staff were supported and monitored to enable them to deliver good quality care. The registered manager and management team worked effectively with partner agencies to achieve good quality outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 06 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the provider's registration date.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.