About the service
Maria’s Homecare Companions is a home care service providing support and personal care to people in their own homes. At the time of our inspection there were 24 people receiving personal care from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives felt they were safe and cared for. People’s choices and preferences were identified and respected by staff who understood their needs and wishes. There were safe processes and practices to manage people’s medicine and to manage the risk of infection.
People’s care needs had been effectively assessed and staff had the skills and knowledge to provide person centred care. Care was individually tailored to what people wanted and needed. People’s health and wellbeing was monitored with them and their representatives and any changes were responded to promptly.
People experienced kind and caring support from managers and care staff. People and relatives felt their views were listened to and respected. People were supported to remain in their homes when this was their choice and their independence and dignity was promoted.
The service worked with health professionals to support people’s health and wellbeing needs and goals. People and relatives were confident to raise concerns and issues with the service and experienced responsive changes and improvements.
Managers were approachable and easy to contact. People, relatives and staff told us there was an open culture of feedback and development of the service. They felt their feedback and contribution was valued and that the provider worked in partnership to provide good care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 01/05/2019 and this is the first inspection.
Why we inspected
This inspection was planned due to the length of time the service had been registered without being rated.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.