We spoke on the telephone with a member of staff on duty at the home. They told us they felt well supported, confirmed they had monthly supervision sessions and that training was planned in the near future.
We saw relationships between the staff member present and the person were good and there was a relaxed atmosphere. The person told us staff respected their wishes and they were encouraged to be independent.
The person's needs were assessed and care and treatment delivered in line with their individual care plan. We saw from records staff had detailed information about the person and they were consulted about how care was provided.
The person lived in a home that was comfortable and well maintained. The person was encouraged to make the house their home.
Staff training was not effectively organised and provided. This meant there was a risk staff did not always have the skills they needed to provide effective care and support.
The person was consulted about the operation of the service. Systems were in place to check and monitor the quality of the service and these were being further developed.