We carried out a review of the data available to us about SW Domiciliary Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SW Domiciliary Care, you can give feedback on this service.
SW Domiciliary Care provides domiciliary care services to 26 people who require care and support in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives were positive about the caring nature and approach of staff. They told us they felt safe when staff visited and were confident that any concerns would be dealt with promptly.
Infection prevention procedures had been established within the service. The manager ensured staff had sufficient equipment during the COVID-19 pandemic. The service had employed appropriate numbers of staff to deliver care and support that people required.
Staff were well trained and had the skills to meet people’s needs. People and their relatives told us they were treated with kindness and respect.
People and relatives experienced SW Domiciliary Care as a friendly, professional service and told us the management team had a positive impact on care. Staff stated they worked well together and found the new manager was supportive and caring.
This is the first inspection for this newly registered service since April 2019. Each key question has been rated Good and the service is rated Good overall.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.