15 January 2014
During a routine inspection
We spoke with the registered manager, an area compliance manager, two dentists and a dental nurse about the services provided. We also spoke with four people who used the service about their experiences. Some of the people we spoke with also told us about experiences of their family members who also used the service.
We found that people who used the service were treated with respect. People told us they felt involved in their treatment and care. One person said, "I can have quite detailed conversations, and they are conversations. They don't just dictate to you. You can have your say and you are listened to".
We saw that treatment was planned and provided in a way which met people's needs and wishes. One person explained how they had requested and been given a treatment even though the dentist had recommended an alternative.
The practice had a dedicated infection control lead. Surgeries and equipment were cleaned in accordance with best practice guidelines.
The practice had systems in place to enable them to monitor and assess the quality of service provided.
The practice had both electronic and paper records. Paper records were stored securely and computer records were password protected. Records were updated at the time of treatment.