255 Lichfield Road

Safe

This means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good.

Good: This meant people were safe and protected from avoidable harm.

Good: All wards were safe, clean well equipped, well furnished, well maintained and fit for purpose. Staff assessed and managed risks to patients and themselves well. Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. The service used systems and processes to safely prescribe, administer, record and store medicines. The service managed patient safety incidents well.

However, during our inspection although we saw appropriate staffing levels according to a safe staffing tool, patients and staff told us the hospital often felt short staffed. Managers told us that there were processes in place to escalate a request for additional staff support but it was not clear that staff knew what these processes were and when it was appropriate. The provider had also not ensured regular supervision was taking place for all staff.