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Inspection Summary

Overall summary & rating


Updated 15 February 2019

About this service:

New Fairholme is a care home that was providing personal care and nursing to 88 people at the time of the inspection, some of whom were living with dementia. New Fairholme is registered to provide accommodation with nursing care for up to a maximum of 88 people. People are accommodated in four units over two floors. The Kingfisher and Kestrel units are situated on the first floor and provide support for people with physical health needs. On the ground floor are the Nightingale and Skylark units which provide support to people living with dementia.

People’s experience of using this service:

Staff followed the provider’s systems and processes so that people's needs were safely met.

There were enough staff to meet people's individual care needs.

People received their medicines safely and staff understood each person's abilities and health needs.

People were supported to have control and choice over their lives and staff supported them in the least restrictive way possible.

Staff had a kind and caring approach towards people. They respected people’s privacy and dignity.

People enjoyed meaningful activities and there were appropriate opportunities to engage with the activities coordinator in groups or on a one to one basis.

Systems and processes for assessing and monitoring the quality of the provision were robust. Audits identified any issues with service provision. The provider had plans to remedy any issues found.

People, relatives and staff spoke highly of the management team and the way the service was run.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection: Good (report published 24 March 2016 )

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service was rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 15 February 2019

The service was safe

Details are in our Safe findings below.



Updated 15 February 2019

The service was effective.

Details are in our Effective findings below.



Updated 15 February 2019

The service was caring.

Details are in our Caring findings below.



Updated 15 February 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 15 February 2019

The service was well-led.

Details are in our Well-Led findings below.