4 December 2013
During a routine inspection
Each person told us that the dentist gave them clear information and itemised treatment plans including costs. One person told us that the dentist's explanations could sometimes be: 'a bit quick' but they also said that they were able to ask for further clarification if necessary. Another person said that the dentist: 'always tells me what needs doing.'
People's treatment records included medical history forms, signed treatment plans and cost estimates. Computerised records showed in detail the treatment and care people had received. We also noted that people's medical histories were checked regularly. This demonstrated that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.
There were effective systems in place to reduce the risk and spread of infection. We observed the nurse undertaking the cleaning and sterilisation of instruments. They followed the practice's decontamination procedure, dated January 2013, which was clearly displayed in the decontamination area.
The practice was staffed by suitably skilled and experienced staff. A complaints policy was in place, but people we spoke with told us that they had never had cause to make a complaint. One person told us: 'We haven't got any complaints at all.'