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Archived: My Willows (South West)

Overall: Good read more about inspection ratings

Swingbridge House, Swingbridge, Bathpool, Taunton, TA2 8BY 0800 090 2312

Provided and run by:
Somerset Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

13 January 2021

During a routine inspection

About the service

My Willows (South West) is a domiciliary care provider. It provides care and support to people living in their own homes across the South West of England. The ethos of the service is to make a difference to people’s lives and support them to be independent in their own homes. At the time of the inspection the service was supporting over 200 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were happy with the care they received and felt safe with the staff who supported them.

The agency promoted an ethos of encouraging people to maintain their independence. Risk assessments were used to enable people to carry on with their chosen lifestyle, with minimum risk to themselves and others.

Staff were following up to date infection prevention and control practices to keep people safe. Staff had good supplies of personal protective equipment and were undertaking regular testing for COVID-19.

People were supported by small teams of regular staff which enabled them to build trusting relationships and provided a consistent standard of care. People spoke highly of the staff who supported them.

People received person centred care and were able to make choices about all aspects of the care provided. People told us the service was flexible to cater for their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were kind, caring and cheerful. People told us staff were always respectful and treated them with dignity.

Staff felt well supported and valued which led to a happy and confident staff team. Staff had access to training to maintain people’s safety and meet their specific needs. Staff told us they were proud to work for My Willows.

People were receiving their care from a service which was well managed by an experienced and competent management team. The management team, and all staff spoken with, were committed to providing people with a high-quality service.

The registered manager and provider had systems in place which constantly monitored standards and planned on-going improvements. These systems included seeking people’s views.

The registered manager was very open and approachable and welcomed feedback, good and bad, to enable them to learn and improve the care and support people received. People said they would be able to raise their concerns and were confident any issues raised would be addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 25 April 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.