We carried out a review of the data available to us about SD Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SD Home Care Ltd, you can give feedback on this service.
About the service
SD Home Care Ltd is a home care agency providing personal care to two people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who understood their responsibilities to report concerns of abuse. Risks to people’s safety were assessed and managed to keep people safe. People had support from a consistent team of staff and medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs were assessed and considered any protected characteristics as defined in the Equality Act. People’s dietary needs were met. Staff had received training and supervision to enable them to support people effectively.
People told us that staff were kind and caring. Staff demonstrated that they promoted people’s dignity and independence. People were given choices and supported to be involved in planning for their care.
People were supported by staff who knew them well and encouraged to take part in community activities. Complaints made had been investigated and resolved.
People and staff spoke highly of the provider and registered manager. Systems were in place to monitor the quality of care provided and people were given opportunity to feedback on the quality of the service.
Rating at last inspection
This service was registered with us on 11 April 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.