Marian House Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

The last rating for this key question was good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received personalised care which met their individual needs. Comments from people included, “They listen to me and help me the way I want” and “They know my routines and try to follow these.” A visitor told us, “People are well looked after, and staff are respectful and kind.”

People were asked for their views, and these were incorporated into care plans.

Staff supported people to have joined up care with other services. They worked closely with other professionals and shared information with them. Staff supported people to attend appointments when needed.

People had the information they needed about the service. Menus and information posters were on display for people to understand and make choices about these.

Some people felt they would like more opportunities to speak with [the registered manager] and share their feedback about the service. They said that they did not always get the chance to speak with the registered manager. We discussed this with the registered manager, so they were aware of people’s feedback. They told us they organised regular meetings but would also consider ways to ensure everyone was able to share their views. People were able to share their views about their own care and were involved in reviews of this.

There was a suitable complaints procedure. Complaints were investigated. Lessons were learnt from these and changes had been made to the service following complaints.

Staff supported people to access other services when they needed. For example, escorting them on appointments and organising transport when they needed this.

Staff completed training about equality and diversity. There were appropriate procedures in place. People told us they did not experience discrimination at the service.

Staff supported people to plan for the future. They asked people about their wishes for end-of-life care and in the event of their death. These wishes were included in care plans. The home was supported by a priest and a group of nuns who offered religious and emotional support for people who were dying and the bereaved.

Staff worked closely with palliative care teams and other healthcare professionals to meet people’s needs at the end of their lives.