Marian House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

The last rating for this key question was good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness and respect. People told us they had good relationships with the staff. Their comments included, “They look after me”, “I am happy and well cared for” and “Staff are polite and patient.” Staff spoke about people in a respectful way and were able to tell us about people’s individual needs and interests. A member of staff explained, “I feel you must show care from within. I imagine I am taking care of my own grandma.” External professionals told us there was a good atmosphere and staff engaged well with people.

We observed kind and pleasant interactions. Staff took their time when approaching people, offered them choices and explained what they were doing. People looked relaxed and at ease.

Staff respected people’s privacy, providing care in a dignified way and in private when needed.

Staff treated people as individuals. Whilst the service was predominantly a Catholic home, women of other faiths or no faith were also welcome. The registered manager explained they supported people to celebrate their individuality and personal faith.

People who wanted attended the daily mass in the chapel. This was also streamed live to bedrooms when people chose to stay in their rooms or their health conditions meant they needed to. A community of nuns lived in an attached building and offered pastoral support to people living in the home.

Staff supported people with a range of different needs and care was individually planned. For example, some people had sensory impairments. Staff made sure they provided clear information and guidance in ways the person could understand.

Staff supported people to be independent when they wanted this and were able. There were facilities for people who wanted and were able to serve themselves meals. People were also able to make meals, drinks and snacks in accessible kitchens. Some people independently visited the local community and organised their own activities.

Care plans stated what people were able to do for themselves. People were encouraged to manage their own self-care when they were able.

Staff offered people choices. We observed this and people confirmed they were able to make choices. For example, about what they did with their time and what they ate.

The provider organised for external activity providers to visit the home regularly and to organise a range of social and leisure activities. These included exercise sessions, craft and music activities. They also organised a range of additional religious events to celebrate festivals and to support people with their religious reflection.

Staff responded to people’s immediate needs. Staff were attentive when people required assistance. There was a call bell system. People were able to wear personal alarm pendants if they wanted or needed. People told us staff attended quickly if they required help.

Staff worked closely with the community healthcare teams to identify changes in people’s needs and make sure they received the right support. Records of falls and accidents showed staff had responded appropriately to these.

The provider supported staff wellbeing. Staff had opportunities for regular individual meetings to discuss their work. Most staff told us they felt well supported and listened to. Comments from staff included, “I am encouraged to progress in my role” and “I feel my work is appreciated.”